our #1 most asked question:

how does soona work?

Plan a shoot in minutes - not days

Share your goals & plan your shoot in just a few steps. Select & pay for models & upgrades at this time.

(non-members pay the Studio pass for $149 per booking)

Join your shoot & approve selects in real-time

Attend the live shoot from the platform. Collaborate with your photographer & give approvals in real time.

Order assets & get edits in 24 hours

Purchase what you love for $39 per photo + editing and $93 per video clip. Get free editing & assets in 24 hours with the Standard plan.

Optimize & improve performance

Measure listing performance over time, get actionable recommendations & instantly generate brand-ready imagery using AI.

frequently asked questions about soona

still have questions?

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How do I remove background with iPhone?

Open the image.

Tap and hold the subject.

An outline will appear around the subject.

Continue holding down the subject and tap copy.

Paste the subject into an email, text message, or note.

Media Editor

Is the Business Name Generator free?

Yes! We built the Business Name Generator for you to use for free!

Business Name Generator

Can I customize the suggestions based on my preferences?

Absolutely! Our generator allows you to input specific keywords, your industry, and more, to tailor the generated names according to your preferences.

Business Name Generator

Is there a limit to the number of names I can generate?

Nope. You can generate as many options as you would like using our Business Name Generator, free of charge!

Business Name Generator

What languages does the Business Name Generator support?

Right now we are primarily supporting English-language business names.

Business Name Generator

Is the Business Name Generator optimized for mobile devices?

Yes, our Business Name Generator is optimized for use on both desktop and mobile devices.

Business Name Generator

Can I provide feedback on generated names?

Absolutely! We encourage you to provide feedback to help us improve our AI-powered tools.

Business Name Generator

How can I add text to a photo?

You can add text to a photo for free using the soona Media Editor. Simply upload your image and add your text. You can play with plain text, stylish font combinations, text styles, and more.

add text to photos

Can you add text to an iPhone photo?

Yes, you can add text to an iPhone photo. You can do it on your phone, or you can upload the photo to the free soona Media Editor and add text there. 

add text to photos

How do you apply text directly to an image?

  1. Select an image from your soona gallery 
  2. Upload your image to our free add text to photo tool 
  3. Add your text
  4. Download your edited image
  5. Publish the photo wherever you sell!
add text to photos

How do you add shadows to photos?

You can add shadows to photos for free using the soona Media Editor. Simply upload your image and the AI tool will automatically detect where and how to place the shadow. No need for complicated software here!

add shadows to photo

What is the app that adds shadows to photos?

The soona Media Editor can add shadows to photos. It can also help you remove backgrounds, change background colors, add a white background, add text, and make other edits to your product photos. 

add shadows to photo

What are the grooming standards for foot models?

soona foot models perform their own at-home self-care prior to the shoot. All are expected to arrive with well groomed, moisturized, and clean skin + nails.

For an extra polished look or to showcase your nail products, add the custom pedicure upgrade.

foot models

What about leg hair?

Generally, what you see is what you get! If the model has shaved legs in their modeling profile, they will arrive with shaved legs for the shoot. Alternatively, if they have leg hair, you can expect hair on the booking.

You may, however, indicate a shaved leg preference during model selection. Please note that a model could decide to not service bookings with shaved leg preferences different than what is shown in their profile.

foot models

What if I want the model to wear something other than the standard wardrobe?

Models will arrive with the standard wardrobe options. Any additional wardrobe options (bottoms, socks, shoes, sandals, jewelry, etc.) should be sent to the studio with your product.

foot models

How does model selection work?

Visit book.soona.co to sign in, browse models, and book directly - or complete model selection after your booking is made. Either way, you'll see active models available in your booking's city.

Use filters to narrow by shoe size, skin tone, gender, age, and more. From there, review portfolio photos and model details to choose your top 2-3 preferences. You can also note any extras like shaving, nail, or wardrobe needs - and if you're sending wardrobe, your model's sizes will be available to you.

Once your selection is made, soona handles the rest. We'll communicate and coordinate directly with the model so you can focus on shipping your product, building your shot list, and prepping for your shoot.

How can I get on the schedule sooner?

When we receive your product, we get you on the schedule for our earliest available date and time. If you would like to be scheduled sooner, you can join our waitlist. Sometimes we have last minute cancelations and can get you on sooner. You must have open availability to sign up for the waitlist.

building your shoot

I have assets that were not created by soona, could your crew edit those?

Yes! Start by filling out this form to let us know your editing needs. A crew member will email you to confirm editing scope + cost. After that, receive your edits in 24-48 hours!

Post Production

Where can I find my edited content?

When you log into your account, you'll see all your recent assets at the top of the page. There is also an edits album, a favorites album, an expert picks album, and a my uploads album.

Post Production

What is included in the $149 studio fee?

The $149 studio fee unlocks access to the virtual shoot platform, network of studios, props, backdrops & lifestyle sets. This fee is paid at the downpayment of each booking created.

For $7 more, the Basic plan includes free studio fees for a year and use of the AI Studio tool. This is our recommendation to get the most value out of soona!

pricing

What’s the minimum commitment for a membership?

You can proceed with monthly membership or pay annually to unlock savings with payment upfront. We have found the creative platform adds the most value to our clients on an ongoing basis. We offer flexible monthly payments within our enterprise plans.

pricing

What does free premium photo editing include?

For our Standard membership & Enterprise packages premium photo edits are free. You may select each premium add-on on your photos during checkout. This includes add-ons such as: change background color/pure white, product touch-ups, transparent backgrounds, buy the RAW or photoshop-it. Any additional variants or revisions after your initial order are $9+ each.

With the Studio Pass & Basic membership: each $39 photo includes one complimentary touch-up after purchase. If your photos or videos need more custom editing: premium add-ons are $9+ each.

New pricing

How many creators are in the network?

We have thousands of creators in the network and are constantly growing. Because we hand-pick and highly vet out creators, we only accept about 35% of applications we receive. We do this in order to guarantee quality from the creators that are in the network. 

UGC

is hair + makeup or manicures included with the full body model?

soona models arrive with clean nails, natural hair, and little to no makeup. All prep work is done by the models at home before they arrive.

We have professional hair and makeup or custom manicure upgrades you may add.

full body models

what’s included?

whether you want to focus on one product or three we take the crispiest and cleanest images of your product from all angles. stitch them together. create a 10-second video to show off your product. how does it work? if you send us 3 products we’ll create 1 spin video for each product. if you have 1 product we’ll work those angles and get you 3 different spin videos.

packs — Amazon - 360º Product Spin Video
about us
after your shoot
building your shoot
during your shoot
Enterprise
headshots for all
Memberships
models & more
packs
pricing
terms & licensing
UGC

Can I pick a different background color?

You have two color options! Gray or light blue. You can view all of our backdrops here. If you want a color other than gray or light blue, book a regular headshot booking.

What's the difference between headshots for all and a regular headshot booking?

Headshots for all shoots are free and last 15 minutes. If you want to have multiple wardrobe options or pick your own backdrop color, book a regular headshot booking with us to customize your shoot.

How do I contact you?

We offer email and text support.

Email: hey@soona.co. We respond to all emails within 24 business hours.

Text: Reach out to us at 512-270-3331. We do our best to respond to all texts within 1 hour. Monday-Friday 8am-4pm MST.

Rescheduling, Cancellations and Refunds

Rescheduling: You may reschedule your shoot by emailing hey@soona.co no later than 2 business days before your booking. We’ll do our best to accommodate a better time. If requests are made under 48 hours, please review our rescheduling policy here.

Cancelations: Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking: you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here.

Refunds: soona does not provide refunds. If you are not thrilled with your content, we will make it right! Please reach out at hey@soona.co and we’ll work together to create content you love.

Is it required for me to join my shoot?

We ask for participation on your shoot to ensure you can give real-time feedback to the crew. Please keep an eye out for an email with your scheduled shoot time. If the scheduled time does not work for you, please reach out to hey@soona.co as soon as possible.  You may reschedule up to 2 business days before your shoot time.

How do I know if I need the styling pro service?

Your soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like: 

  • 5+ items in a single shot
  • Swatches or cosmetic textures
  • Food or ingredients 
  • Apparel that needs to be steamed, styled, folded or pinned
  • You want to recreate the style of a shot you saw somewhere else

After you book we review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

Does soona provide models?

Yes! soona offers full body models, hand models, foot models and pet models. Learn more about soona’s models here. You will select your preferences via the pro services tab after you complete your booking.

You received my product - how long until we can shoot?

We aim to schedule your shoot as quickly as possible once we receive your product. This time can vary depending on lifestyle preference and pro-services.  Shoots with pro services require additional coordination, which may extend the time to schedule your shoot. We recommend always selecting 3 models reflecting high availability. Please double check that you've filled out any and all forms on the pro services tab of your booking. You will receive an email confirmation once we have you on the calendar.

How does shipping work?

soona provides your first USPS label free! Click on the details tab of your booking and scroll down to the “Add products & props” section. Click "Add Package" + “Create shipping label”.

What about return shipping?
During booking, you’ll share your preference for what to do with your product post-shoot.

Store:
soona’s fast pass program stores your product and props in studio until your next shoot. $49 per month.
Return:
We’ll send it right back for the cost of the label.
Discard:
We’ll safely discard your product in a way that protects your brand.

What editing is included in the $39 photo cost? What are the $9 premium edits?

What editing is included in the $39 photo cost?

Each purchased $39 photo includes touch ups like exposure correction, color correction and one crop. These touch ups bring your photos to life from their raw state! Photos are delivered in 2 versions: a full-resolution JPEG and a web-ready JPEG.

We offer premium edits for $9 per edit:

  • Change background color / pure white
  • Product touch-up
  • Transparent background
  • Buy the raw
  • Smooth skin
  • Create pattern
  • Photoshop it ($19 per edit)

Hot tip! If you sign up for a Standard membership, your premium edits are FREE. Learn more here.

FAQs

you've got questions.
we've got the answers.

not seeing your question above? please email us at hey@soona.co and we will respond within 24 hours!

a woman on the phone