Visit the details tab of your booking and scroll down to “ship your products” + “shipping options”. Then select “use stored products” and add the products you’d like us to capture on that booking. This will notify us that your products are already in studio. Once all packages have been added, select "I'm done shipping".

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Visit the details tab of your booking and scroll down to “Add products & props". Select "Add package" + "Add a tracking number". This lets us know your product is on the way. Once all packages have been added, select "I'm done shipping".

All shoots start with a kickoff call with your creative crew. You will be able to go over the creative details, shot list and the goals for your shoot at this time. If you would like to have a designated point of contact prior to your shoot scheduled time, you can add the Producer pro service to your booking. Learn more about this additonal service here.

Headshots for all shoots are free and last 15 minutes. If you want to have multiple wardrobe options or pick your own backdrop color, book a regular headshot booking with us to customize your shoot.

Rescheduling: You may reschedule your shoot by emailing hey@soona.co no later than 2 business days before your booking. We’ll do our best to accommodate a better time. If requests are made under 48 hours, please review our rescheduling policy here.

‍Cancelations: Your booking is good for a full year from the date of purchase. Your booking deposit is non-refundable. If you'd like to cancel your booking: you will forfeit your deposit. Please reach out to hey@soona.co to cancel your booking. You can review our full terms here.

‍Refunds: soona does not provide refunds. If you are not thrilled with your content, we will make it right! Please reach out at hey@soona.co and we’ll work together to create content you love.

You have two color options! Gray or light blue. You can view all of our backdrops here. If you want a color other than gray or light blue, book a regular headshot booking.

Headshots for all is about YOU! If you'd like to bring a friend or pet, create a regular headshot booking and we’ll have fun with everyone.

You will receive one free headshot! You can buy additional photos for $39 each.

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Enter the promo code on the downpayment screen where it says “promo code”. Make sure to enter this code when booking (NOT when checking out after a shoot). You can apply one promo per build your own booking and cannot apply a promo to an existing booking.

At your shoot time, join your crew by clicking into your booking, and then on the little blue chat bubble on the bottom right hand screen. Your crew will be there waiting for you! Please note: this chat is only available during the live shoot. If you need to reach crew prior to or after your booking, please email hey@soona.co.

When you purchase content you purchase the license to use the photos in perpetuity. In other words: anywhere for any amount of time! This includes our models as well!

To dig into this more, it's in section 5 of our terms 🤓

Absolutely! Sign into your account, select "view account profile" and scroll down. There is a "Team Members" section where you can add teammates. They will need to accept the invite and create a profile with the email address you added.

If you need to make changes to your order, please email hey@soona.co asap and we will do our best to accommodate changes. We cannot make changes to your order after your edits have been delivered. soona does not provide refunds.

There is no canceling or rescheduling of the free headshots for all bookings.

Your soona shoot includes one photographer. A stylist provides an extra pair of hands to assist with things like: 

• 5+ items in a single shot
• Swatches or cosmetic textures
• Food or ingredients 
• Apparel that needs to be steamed, styled, folded or pinned
• You want to recreate the style of a shot you saw somewhere else

After you book we review your goals and shot list. Some shoots may require the styling pro service to be executed successfully.

With the Fast Pass you can:

• Store your package at the soona studio
• Get fast pass access to scheduling 

Fast Pass allows up to two 20 x 20 x 20 boxes. Oversized items are subject to additional fees. The $49 recurring fee is billed monthly on the day you signed up to the last card on file. Should you cancel storage prior to the end of the month there is no proration in billing.

Note: when making your next booking: select the “my product is already at soona” option.

After you create your booking: under the “ship your products” tab please click “options” and then “use stored products” to let us know which of your stored products we’ll be using on that shoot. Your shoot cannot be scheduled without this!

We want to get exactly what you want for your shoot! We'll send a form for you to fill out and make a shopping list for us. Need some ideas? Check out our inspiration page to see what's possible at soona.

Please note: fresh ingredients are sourced at local grocery stores near each studio. Seasons can affect which fruits, vegetable, plants, or flowers are available.

The hand model pro service is just for hands. Please choose a full body model if you’d like to show any parts of the torso, legs, back, or face! If you need just lower legs and feet, you can book a foot model.

Stylists have access to our standard studio props! Any props outside this list can be shipped to our studio. Book our grocery shopping services for any fresh ingredients you may need.

You may source and bring in your own model to soona shoots. If you choose to do so, soona will not be responsible or a part of any sourcing efforts, shoot coordination, or contract negotiations.

If you book with a soona model, coordination and full usage rights are included in the cost.